Reach Translation is committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or contact us.

Information We Collect

When you contact Reach Translation or request a translation, we may collect personal information such as your name, email address, contact details, billing information, and any documents you submit for translation. These documents may contain personal, academic, legal, or professional information depending on the nature of your request.

We only collect information that is necessary to provide our translation services and to communicate with you effectively.

How We Use Your Information

Your personal information is used solely for the purpose of providing translation services, responding to enquiries, preparing quotes, processing payments, and delivering completed translations.

Documents submitted to us are used exclusively for translation and certification purposes. We do not use your data for marketing without your explicit consent, and we do not sell or share your information with third parties for commercial purposes.

Confidentiality of Documents

All documents provided to Reach Translation are treated with strict confidentiality. Access to your files is limited to professional translators and staff involved directly in your project.

We take appropriate technical and organisational measures to ensure your documents and personal data are protected against unauthorised access, loss, or misuse.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds: your consent, the necessity to perform a contract or provide a service requested by you, compliance with legal obligations, or our legitimate interest in delivering professional translation services.

Data Storage and Retention

Your personal data and documents are stored securely and retained only for as long as necessary to complete the translation service and meet legal or accounting requirements.

Once your project is completed and no longer required, documents may be securely deleted in accordance with our internal data retention procedures.

Sharing of Information

We may share your documents only with trusted professional translators involved in completing your translation. These translators are bound by confidentiality obligations.

We do not share your personal data with third parties unless required by law or necessary to provide the requested service.

Your Rights

Under data protection laws, you have the right to request access to your personal data, request corrections, request deletion where applicable, restrict or object to processing, and request data portability.

If you wish to exercise any of these rights, please contact us using the details below.

Cookies and Website Use

Our website and Payhip platform may use essential cookies to ensure proper functionality. We do not use cookies to collect unnecessary personal data or track users for advertising purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us by email.

Reach Translation

Email: info@reachtranslation.com