Frequently Asked Questions

Where are you based?
We are a registered translations agency based in Porto, Portugal.

What type of files are acceptable?
You may send us a Microsoft Word (doc or docx), PDF (scanned or editable) or Picture (JPG or PNG) file. All text, signature and stamps within the document should be clearly visible. You may upload one or more files when you order.

How are translations certified?
For certified translations into English, we produce the translation on company letterhead, with a certification cover page, attesting that it is a true and accurate translation of the original. This includes our stamp, signature and contact details.

When will I receive my translation?
The standard turnaround time for certified translations is 48 hours. If you require it sooner, select the Urgent or Same Day option when ordering, and we will aim deliver within 12 - 24 hours or sooner.

How will my certified translations be delivered?
The default delivery method is as a PDF file sent to you by email. This can be printed off and used in your application.

Where are your translators based?
We recruit and work with translators globally. For translations from English, we may work with translators based in those countries, or in others. All translators sign our NDA and agree to our terms to treat your information securely and fairly.